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site  accessibility 

This accessibility statement applies to


This website is managed by the Southend Tourism Partnership. We want as many people as possible to be able to use this website.


For example, that means you should be able to:
•    navigate most of the website using just a keyboard
•    navigate most of the website using speech recognition software
•    listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We have upgraded this website to an improved platform that has been designed with accessibility in mind.

We have systematically gone through the content on this website, and continue to do so, to ensure text is in plain English, free from jargon and of a reading level lower than secondary education (WCAG 3.1.5). The majority of this website complies with this, however some policy documents or planning applications do not meet this criteria.

All buttons, images and banners have colour contrast that adheres to the accessibility regulations

All necessary videos uploaded after 17 June 2020 have captions and/or a transcript.

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text

  • most older PDF documents are not fully accessible to screen reader software

  • live video streams do not have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Southend Tourism Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Contrast levels are set and not able to be altered. However in re-designing this website, we have ensured that all navigation and body content has colour contrast compliant with WCAG 2.1 AA.

  • Many of our pdf downloads are not accessible. We have created a register of PDFs which are essential for service delivery and are working through these to create HTML pages and forms. We have reduced the pdfs on the site by approximately a quarter and continue to reduce these, placing all necessary content on web pages where appropriate. Many documents in the planning section are not accessible and contain legal wording and architect drawings that do not comply.


Disproportionate burden

It’s not possible for users to change text size without some of the content overlapping. It's not possible to change the site colours, or fonts, this is beyond the capabilities of, the platform that was used to build this website. 


Preparation of this accessibility statement

This statement was prepared on 3 January 2022. It was last reviewed on 12 January 2023. This website was last tested on 27 January 2023 for user-journeys and ease of finding content. The test was carried out by members of the Southend Tourism Partnership.

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